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Our Customers' Reviews

I couldn't be more happy with the service I received today. Karen was very helpful in getting me where I needed to be (yahoo directions took me the wrong way....go figure). Brian, the store manager goes out of his way to give you the best price and to make sure you walk out the door a satisfied customer. I was in and out of there in a lot less time then I thought I would be. Brian listens AND hears every word you say and that to me is an exceptional businessman!! Everyone was very friendly, helpful and honest! I will most definitely take my business to them again!!

— Debbie B., Waterford, MI

This is the best one stop auto business ever! Brian, the owner always has a smile and is always more than happy to try to accommodate your every need. Usually can get same day service (I call ahead a day, curtesy call) If available, they pick me up and drop me off! If anything isn't right,(never) Brian will make it right! Best Tuffy ever! Love Brian and staff. Very professional.


The only place ill take my car! As a woman, its hard to get a fair est. or even be sure the work was done as promised but, not here! Brian the owner is the best. Customer service, relations, work done far exceeds my expectations every time. Prices are fair, Brian will always try to find you the best deal he can or make great cost effective suggestions. The staff is awesome and friendly and I know theyve done what they have promised. Greatest auto-related experience ever! Can not say enough great things about Brian and this Tuffy Shop!

— Kim S., Highland, MI

After being very spoiled by a different mechanic that was a family friend I was apprehensive about a new place. Just not knowing how auto repair places work. Well Brian is very friendly ( important thing to be) he is very helpful. He is honest, I know this because I have been there several times. I was not sure before but my experience with him has been great! He understands situations like only having one car. I have been there several times because I drive a 2002 car, so this means I need lots of service. His mechanics seem very knowledgeable, he stays right on top of the problems. You cant go wrong leaving your car with Brian, you can trust him. I told my nephew to use him and he did, my nephew was so happy we finally found a great mechanic, Brian finally got my nephews car fixed, when others couldnt. I will continue to recommend Brian. Its great to know we have a neighborhood mechanic that does good work, just like years ago. Thank you again Brian, oh and by the way thank you for washing my car!

— Cynthia M., HighlAnd, MI

I also agree with all the other reviews.....this place is great! Friendly staff, reasonable prices, on time completion & good communication.

— John K., Commerce, MI

Looking for a new auto service center? Look no further! I can't say enough good things about Tuffy in Highland. Have dealt with Brian several times and no matter how big or how small the problem, he treats you with kindness and respect, and makes you feel like a friend from day one. Good prices, honest work. Would not take my vehicle anywhere else.

— Janet L., Milford, MI

When an after-market front exhaust pipe produced excessive engine vibration, Brian replaced it with a Nissan pipe which solved the problem. He did this quickly and at no additional cost to me. I have learned over the years that Brian is a fair and honest businessman and his service center always does excellent work!

— Dave R., White Lake, MI

This is the best of the best. Five-stars is simply not enough! If you are looking for an honest, trustworthy, and excellent car repair shop look no further -- you have found it. This shop is one of those places that gives you faith in people and neighborhoods. Brian "takes care of" his customers from the big giant problems to the small minor matters that are second nature to him, but baffling to those of us without mechanical knowledge. Brian is by far the most competent, honest, respectful car repair shop owner I have ever met. Not only does your car get repaired properly and for a reasonable price, but also you know you can trust what Brian says. He will routinely help us with minor issues that neither my husband nor I can handle on our own and he patiently explains to us what the problem was/is. Twice in the last month Brian has patiently helped us with a new-used car that we purchased, once recovering for free the keys that my husband dropped into the engine compartment when he was checking the oil. Then today, Brian took his time to explain to me the historical code the car was demonstrating and why it was nothing that needed a repair. He will not ever tell you some work needs to be done when it does not. Brian is "old school" -- his name and reputation is important to him. And to me, my husband, and our family and friends his name and reputation will keep us coming to him with all of our vehicles. THANKS Brian!!!!!!!!

— Brenda T., Highland, MI

We had a small accident and took our car to another shop. The next day still having problems. Went to Tuffy where Brian could not have been more friendly, helpful, and honest. Fixed the car. ALWAYS leave feeling impressed and grateful. Thanks guys. We''ll be back!

— Martina S., White Lake, MI

I have been bringing my cars to this Tuffy location for 11 years now. Customer service is top notch. Brain is the most honest guy when explaining what your car may need. The mechanic in the shop, Dee, has got to be the best I have come across in my 38 years of driving. I trust these guys with not only my car, but my daughters vehicles as well. I won't go anywhere else. Thx Brian and staff..


They got their 5 stars the old fashioned way, they earned it. Brian and family fixed my wife's flat tire and replaced a tail lamp bulb for free. They want to give back to the community. Let's support them with all the business they can handle. They really do good work !!!

— Mark G., Highland, MI

Loved the personal service. It's very nice as a single lady to be able to trust a shop to take good care and still be so affordable. I would very highly recommend this business! These are great guys! Thanks again Brian!

— sherry L., highland, MI

I agree with the other reviews! This is best auto repair shop. Brian and his staff have always treated me and everybody in my family and the people I have referred with respect and fair prices. They always take the time to explain repair quotes and go above and beyond to insure that Im satisfied with their service work. I have been having all my cars serviced here for over 10 years and will not take my cars any place else

— Jim C., Highland, MI

This tuffy is so great I come all the way from ferndale to have my car serviced here. The staff is amazingly personable and informative. I trust them more then any other shop I've been to!

— Caitlin Z., Ferndale, MI

This Tuffy Repair shop is the absolute best. This is the ONLY place we will take our cars for service. The prices are reasonable, the staff is friendly and the service is fast. They go that extra step in service for customer satisfaction. The most fantastic part is that I know that I will get an honest appraisal. You will be very satisfied- no need to look any farther for auto repairs. It does not get any better than this.

— Sue H., Highland, MI

I simply can't say enough good things about the service and professionalism that I recieved at this Tuffy. The quote to repair my car was reviewed by friends in the business and told me that the price was GREAT. I know that word of mouth advertising is the best, so if anyone asks where to take their vehicle to get repaired.... GO HERE! Brian was polite and knowlegeable, and understood and empathized with my situation. I give my personal thanks and recomendation to Brian and this shop.

— Paul P., Sterling Heights, MI

Best Auto Repair Shop around!! They truly take care of you!! Bring all of my cars here! I also refer all of my family and friends! Very honest and reasonable service!! HIGHLY recommend for all auto needs. Thank you Milford Tuffy !!

— Paul M., Milford, MI

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